Hello, I'm Bok Kwee Toh.
As a UX designer, I focus on content, research, and accessibility and like deciphering challenging issues. Design is a team sport, thus I thrive in collaborative settings.
Selected Case Studies
Refining Account Claiming With The RITE Method
Timeline: 2 weeks, 2019
Usability Test, Design, Frontend Development, User Experience Design, UX Writing and Accessibility
I worked in a team of five to improve the current self-service website and refine the new account claiming process.
Revamped Name Change Process That Increased Efficiency by 400%
Timeline: 2 months, 2022
UX Writing, Accessibility, Visual Design, Confirmation Emails
I was a member of a three-person technical team that revamped the name change process.
Overhauled Faculty Website With Useful and Timely Info
Timeline: 1 year and 3 months, 2017
Research, Design, Frontend Development, Information Architecture and Accessibility
I collaborated with a group of faculty and administrators to overhaul the old website with new and usable content.
Reimagined ADVANCE Center That Increased Visibility and Interest
Timeline: 5 months, 2017
Interview, Content Strategy, Information Architecture, Design and Frontend Development
The mission of the center changed from advancing women faculty in STEM career to faculty facilitation and leadership development. I teamed up with the director of the center to reimagine the new website.
Iterating ITS Homepage To Meet User Needs Quicker
Timeline: 1 week, 2018
Google Analytics, Content Strategy, Design and Frontend Development
I was curious about what users looked for on the Information Technology Services (ITS) homepage, so I took the initiative to find out. The result was surprising.